Returns & Exchanges

Introduction

Okay, here’s a draft of a Returns and Exchange Policy for Harmony Luv Brand, based on our suppliers general policies, tailored for your brand and using the provided email address.

Harmony Luv Brand – Returns & Exchange Policy

At Harmony Luv Brand, we want you to be completely satisfied with your purchase. We understand that sometimes things don’t go as planned, and we’re here to help make it right.

Our Commitment to Quality

We use Printful to fulfill your orders, and each product is made especially for you as soon as you place an order. This means that we don’t have items sitting in a warehouse, which helps us reduce waste. However, this also means that returns and exchanges are handled a bit differently than with traditional retailers.

Defective or Damaged Products

We take great care in ensuring the quality of our products. If your order arrives with any defects or is damaged, please contact us immediately. We will gladly offer a replacement or a refund.

To report a defective or damaged product, please follow these steps:

1. Contact Us: Email us at [email protected] within 30 days of receiving your order.
2. Provide Details: In your email, please include:
   • Your order number.
   • A clear description of the defect or damage.
   • Photos of the damaged or defective product. This helps us understand the issue and improve our processes.

Once we receive your email and review the information, we will work with our suppliers to determine the best course of action, which may include a replacement or a refund.

Incorrect Orders

If you receive an incorrect order (e.g., a wrong size, color, or design), please contact us at [email protected] within 30 days of receiving your order. Please provide your order number and details of the discrepancy. We will arrange for the correct item to be sent to you or offer a refund.

Returns for Change of Mind

Due to the on-demand nature of our production, we generally do not accept returns or exchanges for change of mind. Each item is made specifically for you when you place your order. Please carefully review the product descriptions, sizing charts, and images before making a purchase.

Exceptions to Our Policy

While we generally do not accept returns for change of mind, we understand that exceptional circumstances can arise. If you have a specific concern, please reach out to us at [email protected], and we will review your situation on a case-by-case basis.

What to Expect During the Resolution Process

• Response Time: We aim to respond to all inquiries within 2-3 business days.
• Resolution: We will work with supplier to find the best solution for your issue. This may involve a replacement being shipped to you or a refund being processed.
• Refunds: If a refund is approved, it will be processed through the original payment method. Please allow a few business days for the refund to appear in your account.

Important Considerations:

• Address Accuracy: Please ensure your shipping address is correct at the time of order. We are not responsible for orders shipped to incorrect addresses provided by the customer.¹
• Lost Packages: If a package is lost in transit, please contact us at [email protected]. We will work with the shipping carrier to investigate the issue.

Contact Us

If you have any questions or concerns regarding our returns and exchange policy, please don’t hesitate to contact us at² [email protected].

Thank you for shopping with Harmony Luv Brand!